Terms & Conditions
Please read these Terms and Conditions carefully before using the www.interiorkollection.com website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
By transmitting your content to Interior Kollection, you grant Interior Kollection exclusive rights to use the content without restriction, including transfer to a third party, which Interior Kollection requires for publication and dissemination, even in part, to the website. Interior Kollection is entitled to store or release content, and reserves the right of cancellation, reduction, modification or correction of such content.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Interior Kollection.
Interior Kollection has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Interior Kollection shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Purchases
If you wish to purchase any product or service made available through our Services, you may be asked to supply certain information relevant to your Purchase including, without limitation, your personal data and payment details. As part of the registration as a member of the website you will be invited to submit personal data to Interior Kollection. You are responsible for ensuring that the data you submit is complete and correct.
Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order. Interior Kollection reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Payment
All prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
You reserve the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. All items returned must be in their original packaging, unused and in a re-saleable condition. To exercise your right of cancellation you must give written notice to Interior Kollection via email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Interior Kollection at your own cost. In addition, you must take reasonable care to ensure the items are not damaged whilst in your possession and / or whilst in transit back to Interior Kollection. Interior Kollection reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition. In such instances, Interior Kollection will provide you with the reason why a full refund has not been applied. Products that fall into the following categories cannot be cancelled or refunded unless they are proven by the customer to be faulty. If you wish to exercise your right to cancel this contract prior to order dispatch, please email [email protected] immediately. If your order has already been dispatched please follow the procedure set out in Refund & Returns.
Order acceptance and the completion of the contract between you and Interior Kollection will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Not meeting the eligibility to order criteria set out in the Terms & Conditions
Interior Kollection Customer Services team will contact you if there are any problems with your order or the information provided by you.
DELIVERY
Please allow 7-21 days for delivery on all items, however if you are local to us then the delivery may possibly be sooner. If you require a special delivery, any extra charges are to be paid by you, the customer. Please contact us at [email protected] before you make your order to discuss Shipping Costs or if you require shipping abroad.
Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Service team prior to placing an order. It is your responsibility to accept delivery at your chosen address. Interior Kollection has no liability to you in the event that its obligations to ship products to you ceases to exist when, Interior Kollection, through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that Interior Kollection will always inform customers as soon as reasonably practicable of the failure of its supplier). In such circumstances any payments made by you will be refunded.
Interior Kollection reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Interior Kollection reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our premises for more than four weeks, during which time you fail to accept delivery/redelivery (despite Interior Kollection having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of you order value
RETURNS INFORMATION
Should you simply change your mind and wish to return your item then you will need to inform us within 5 days of the item being received and signed for. If for any reason you are not satisfied with your purchase you can return your goods within 5 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery.
You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost, securely packaged within five days of receipt of your order. It is the customers responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged. Unfortunately we will not refund shipping costs for unwanted items. You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.This is on condition that the products are returned complete, in perfect condition, unused and with the original inner and outer packaging.
All sale items have a no returns policy. All items for returning must be unused and in their original packaging. We will not be able to accept any return without these requirements being met.
We strongly advise you to thoroughly check your goods upon receipt. All damages on smaller items sent by APC Couriers must be notified to us within 72 hours of being received and signed for. All damages on larger items and Mirrors must be checked and signed for before the furniture courier leaves your property. Once they have been signed for and left in your care, damages will unfortunately not be accepted.
On accepted returns the parcel and its contents are your responsibility until they are received back to us, therefore we recommend you use a registered, insured postal service and retain proof of postage. Please take good care of items you wish to return in order to receive a refund. Until the receipt of unwanted items are received, you are both liable and responsible for the condition of goods inclusive of damage, destruction and loss in transit.
Please ensure the product is packaged in it’s original packaging to avoid any damage during transport back to our warehouse, so that the product arrives back in a resellable condition. We will not accept returns without the original packaging. We do not accept returns on our Bespoke items.
If you decide that you wish to return furniture items it is only possible to return furniture items when they do not clearly meet the design specifications (as laid out in their description). Interior Kollection reserve the right to refuse a refund or may deduct a small charge based on the condition of the items upon return if necessary. If an item is proven to be faulty (in writing to Interior Kollection) you will be reimbursed the cost of return. In cases where you have ‘changed your mind’ but the item is not faulty, you will be liable for the cost of return or collection.
All products should be returned to the following address using a courier and insurance appropriate to the item being returned. We will not be held responsible for failure of delivery on return.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
The Registered Company address of Interior Kollection is:
251 Bromley Road
London, SE6 2RA.
Company registration number: 10933354
Contract Cancellation
You are entitled to cancel this contract if you wish to do so, provided you exercise your right to do so no longer than 7 working days from and including the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Interior Kollection via email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to Interior Kollection at your own cost.
Further, you must take reasonable care to ensure the items are not damaged whilst in your possession and / or whilst in transit back to Interior Kollection. Interior Kollection reserves the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition. In such instances, Interior Kollection will provide you with the reason why a full refund has not been applied. Products that fall into the following categories cannot be cancelled or refunded unless they are proven by the customer to be faulty:
If you wish to exercise your right to cancel this contract prior to order dispatch, please email [email protected] immediately. If your order has already been dispatched please follow the procedure set out in Refund & Returns.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
PRIVACY POLICY
Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service
For purpose of the Data Protection Act 1998, the data controller of the information that you share is Interior Kollection, 251 Bromley Road, London, SE6 2RA
This Privacy Policy (“Privacy Policy”) is designed to help you understand how Interior Kollection Limited (“Interior Kollection Ltd”, “we” or “us”) collects and processes the information that you share when you use our websites located at https://www.interiorkollection.com
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE.
By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site. Interior Kollection (‘Interior Kollection Limited”, “we” or “us”) reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
General
The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.
Copyright
All Site design, text, graphics, and the selection and arrangement thereof are Interior Kollection Limited, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Interior Kollection Limited is strictly prohibited.
Trademarks
The interiorkollection.com Site and interiorkollection.com mark and logo are service marks of Interior Kollection Limited. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.
Links to Other Web Sites
Interior Kollection makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or web sites linking to this Site.
We do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us
1. Information We Collect
We collect the information that you share with us, including:
• Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.
• General Technical Information: When you visit the Service, we may collect various categories of general technical information (“General Information”). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service. When you use the Service through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or, to the extent permitted under applicable law, to advertise or promote products or services to a specific device type]. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.
• General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.
a. Registering for the Service
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
You may also register for the Service using another service, such as Facebook. If you create your Interior Kollection account by connecting through another service, you are authorising us to use public information from that connected account to help complete your Interior Kollection profile. Please remember that the manner in which the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices. Interior Kollection shall have no liability or responsibility for the privacy practices or other actions of any third party service provider or any other third-party site or service that may be enabled within the Service. You may review, update, or modify your account information, including profile and contact information, at any time by logging into your Interior Kollection account. You may also permanently delete your account or make any other requests relating to personal data by contacting us.
b. Online Identification Tools
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalise your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
We also use session and persistent cookies to keep track of your shopping cart and for other purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to recognise your account or to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive.
Third-party advertisers also help us display tailored content to our customers and serve advertising on our behalf. These advertisers may also utilise cookies and/or web beacons to collect General Information about your activities on the Service, to target advertising based upon your interests and to measure effectiveness of the Service. If you wish to not have General Information used for the purpose of serving you targeted ads, you may opt-out by contact us. Please note that opting out prevents targeted advertising from selected networks but does not prevent all advertising.
c. Third Party Features
The Service also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share this” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature.
d. Third-Party Links
We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
2. How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, Interior Kollection does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Interior Kollection Limited may, however, use, process and disclose Personal Information to: 1. send information to customers about orders; 2. fulfil your orders; 3. process and collect your payments; 4. administer and other customer loyalty programs; 5. send you promotional marketing material about Interior Kollection Ltd’s services; 6. produce content for our activity feed feature; 7. customise, analyse, adjust and improve the Service to better meet your needs; 8. execute a sweepstakes, contest or other promotion; 9. enforce Interior Kollection Ltd’s agreements with you; 10. provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, rewards and loyalty programs and other policies; 11. prevent fraud and other prohibited or illegal activities; and 12. comply with potential requests for information from law enforcement or data protection agencies.
We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users (“Anonymised Data”). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you.
a. Third Party Service Providers
Interior Kollection Ltd employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
b. Acquisition of Interior Kollection Ltd
Information about customers is considered an asset of Interior Kollection Ltd and, as such, may be transferred to another company in the event of a merger, acquisition, reorganisation, sale of all or substantially all of its assets, or the sale of an individual website owned by us, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or to a third party as a part of such merger, acquisition, reorganisation, or sale.
c. Information Sharing for Marketing Purposes
To provide you with information about products and services that may be useful to you, we may partner with select reputable organisations whose privacy policies we believe are consistent with ours. Such organisations may include other retailers and magazine publishers. Through these arrangements, we may, with your consent, share, exchange, cross-reference and/or rent your name and mailing address.
d. Blogs, Reviews and Forums
The Service also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us. Please note that in some cases we may be unable to remove your Personal Information.
e. Inviting Others
You may choose to invite someone else to use the Service by providing his or her name and email address. You must ensure that you have permission from the individual before sharing their details with us. We may use this information to send invitations to such individuals on your behalf, to track the results of such invitation referrals, and to confirm qualifying orders attributable to your registered account. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.
3. Retention of Personal Information
Interior Kollection Ltd retains Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
4. Accessing and Updating Your Personal Information and Preferences
a. Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
You have the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.
b. Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Interior Kollection Ltd will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the “My Account” section of our Service.
You may also instruct Interior Kollection Ltd to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Interior Kollection Ltd may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorised by law. Please note that if you use more than one name or e-mail address when communicating with Interior Kollection or using the Service, you may continue to receive communications from Interior Kollection Ltd to any name and/or email address not specified in your opt-out request.
5. Security Information
We take every precaution to protect our users’ information.
When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.
If you have any questions about security at our Web site, please contact us through the Contact Us link on the Home Page.
6. International Transfers of Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may be processed by staff operating outside the EEA who work for one of our group companies or for a third party service providers of the group or stored in our servers in the United States. By submitting your personal data, you agree to this transfer, storing or processing. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
7. Changes to Our Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Interior Kollection
